{"id":2083,"date":"2020-06-22T11:26:07","date_gmt":"2020-06-22T18:26:07","guid":{"rendered":"https:\/\/montage-demo.azds.com\/healdsburg\/?page_id=2083"},"modified":"2026-02-02T22:32:58","modified_gmt":"2026-02-03T05:32:58","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.montage-rc.azds.com\/healdsburg\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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\n \"The\n <\/div>\n <\/div>\n\n \n\n \n <\/div>\n\n
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\n Frequently Asked Questions\n <\/h1>\n <\/div>\n\n <\/div>\n \n \n<\/div>\n\n\n
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\n General\n <\/h2>\n \n \n <\/div>\n<\/div>\n
\n

Where is Montage Healdsburg located?<\/h4>\n

Montage Healdsburg is located at 100 Montage Way, Healdsburg, CA 95448. We are conveniently located in the heart of Sonoma wine country, with access to Napa Valley just one hour away.<\/p>\n

What is the closest airport? Does Montage Healdsburg offer airport transportation?<\/h4>\n

Montage Healdsburg is located about 13.5 miles from Charles M. Schulz – Sonoma County Airport (STS). The closest international airports are San Francisco International Airport (SFO), 93.5 miles from the resort and San Francisco Bay Oakland International Airport (OAK), 86.3 miles from the resort.<\/p>\n

We offer airport ground transportation through our preferred vendor. Please contact our Concierge for arrangements at (707) 209-1390<\/a> or email mhb.concierge@montage.com<\/a>.<\/p>\n

Does Montage Healdsburg allow pets?<\/h4>\n

Montage Healdsburg is a pet-friendly resort. Montage Healdsburg welcomes well-mannered dogs and cats weighing under 45 pounds for a non-refundable fee of $125 per room. A maximum of two pets are allowed. Pets are never to be left unattended in the guestroom or any public areas. Pets are welcome in our outdoor areas, with the exception of any pool, dining, spa or fitness locations and must be on a leash no longer than six feet at all times. Please contact our Concierge at (707) 209-1390<\/a> or email mhb.concierge@montage.com<\/a> for more information.<\/p>\n

Pets whose sole function is to provide comfort or emotional support do not qualify as a service animal under the ADA and remain subject to the pet agreement and associated fees. For more information, please visit ada.gov.<\/a><\/p>\n

Is parking available at the resort?<\/h4>\n

Montage Healdsburg offers valet parking as the only on-site parking option. The rate for daytime guest parking is $25 per day and overnight guest parking is $50 per night. Please note that we are unable to accommodate vehicles longer than 28 feet.<\/p>\n

Is there on-site charging available for electric vehicles?<\/h4>\n

Yes, Montage Healdsburg offers 10 complimentary charging stations located in the parking garage.<\/p>\n

Is WiFi complimentary at Montage Healdsburg?<\/h4>\n

High-speed wireless internet access is available for resort guests throughout their stay with our compliments.<\/p>\n

Does Montage Healdsburg have accessible accommodations?<\/h4>\n

Yes, Montage Healdsburg offers ADA-accessible accommodations. To learn more, visit our ADA Accommodations page.<\/a><\/p>\n

Are extra beds or rollaway beds available?<\/h4>\n

Montage Healdsburg does not offer extra beds or rollaway beds; however, we do offer cribs and pack and plays for children, as well as our pull-out sofas in select rooms.<\/p>\n

Are cribs available?<\/h4>\n

Complimentary cribs and pack and plays are available upon request. Please contact our Concierge at (707) 209-1390<\/a> or mhb.concierge@montage.com<\/a> in advance for arrangements.<\/p>\n

Does Montage Healdsburg offer a shuttle service?<\/h4>\n

Montage Healdsburg offers complimentary transportation to and from downtown Healdsburg, as well as our Ride and Drive Experience<\/a> with Cadillac. Please contact our Concierge at (707) 209-1390<\/a> or email mhb.concierge@montage.com<\/a> for assistance.<\/p>\n\n <\/section>\n <\/div>\n<\/div>\n\n\n

\n
\n
\n
\n

\n Reservations\n <\/h2>\n \n \n <\/div>\n<\/div>\n
\n

What time is check-in at Montage Healdsburg?<\/h4>\n

Check-in is at 4:00pm at Montage Healdsburg.<\/p>\n

What time is check-out at Montage Healdsburg?<\/h4>\n

Check-out is at 11:00am at Montage Healdsburg.<\/p>\n

Does Montage Healdsburg offer early check-in?<\/h4>\n

Montage Healdsburg offers early check-in based upon request, but it cannot be guaranteed. Please contact our Front Desk prior to your arrival to inquire on availability at (707) 979-9000<\/a> or mhbfrontdesk@montage.com<\/a>.<\/p>\n

Does Montage Healdsburg offer late check out?<\/h4>\n

Montage Healdsburg offers late check-out based upon request, but it cannot be guaranteed. Please contact our Front Desk prior to your check-out time to inquire on availability at (707) 979-9000<\/a> or mhbfrontdesk@montage.com<\/a>.<\/p>\n

What is the resort cancellation policy?<\/h4>\n

The cancellation policy at Montage Healdsburg is specific to the reservation booked. To view or modify a reservation, please visit the Modify a Reservation<\/a> page using the booking confirmation number and email used at the time of booking, or contact us at (707) 979-9000<\/a>.<\/p>\n

How can I view my stay summary at Montage Healdsburg?<\/h4>\n

Upon check-out, the Front Desk will provide guests with a folio and review their stay summary. Please contact our Front Desk team for billing information and folio requests at (707) 979-9000<\/a> or mhbfrontdesk@montage.com<\/a>.<\/p>\n\n <\/section>\n <\/div>\n<\/div>\n\n\n

\n
\n
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\n

\n Amenities\n <\/h2>\n \n \n <\/div>\n<\/div>\n
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Does Montage Healdsburg have a resort bar or cocktail lounge on-site?<\/h4>\n

Yes, Montage Healdsburg has a unique resort bar and cocktail lounge, Scout Field Bar<\/a>.<\/p>\n

How many restaurants are available at the resort?<\/h4>\n

Montage Healdsburg offers three signature restaurants including Hazel Hill<\/a>, Scout Field Bar<\/a> and Hudson Springs Bar and Grill<\/a>, as well as our gourmet grab-and-go market, Healdsburg Country Store<\/a>.<\/p>\n

Does Montage Healdsburg offer room service? What are the hours?<\/h4>\n

Yes, Montage Healdsburg offers in-room dining services 24-hours a day. For more information and menus, visit our In-Room Dining page<\/a>.<\/p>\n

Does Montage Healdsburg have a spa? What are the hours?<\/h4>\n

Yes, Montage Healdsburg has a spa at the resort, located across the lobby adjacent to our pools. Open daily from 10:00am – 6:00pm, Spa Montage<\/a> offers an 11,500 square-foot retreat with an array of beauty and body treatments in a vineyard setting.<\/p>\n

Does Montage Healdsburg have a resort gym or fitness center? What are the hours?<\/h4>\n

Yes, Montage Healdsburg offers extensive wellness facilities located next to Spa Montage<\/a>. Open 6:00am – 9:00pm, our facilities include an advanced fitness center and studio, as well as a one-of-a-kind Yoga Garden surrounded by vineyards.<\/p>\n

Is there a pool at the resort?<\/h4>\n

Yes, Montage Healdsburg has a family pool and a zero-edge adult pool overlooking the vineyards available to resort guests from 6:00am – 10:00pm. To reserve a private cabana, please inquire on our Featured Experiences<\/a> page.<\/p>\n

Does Montage Healdsburg have meeting and event spaces?<\/h4>\n

Montage Healdsburg offers 25,000 square feet of versatile indoor and outdoor meeting and special event space that accommodates parties of up to 300 guests. To learn more about our space, visit our Meetings & Events page<\/a>.<\/p>\n

Can I have my wedding at Montage Healdsburg?<\/h4>\n

Montage Healdsburg offers an array of indoor and outdoor venues with vineyard views to set the stage for a truly unforgettable wedding experience. Our team of event specialists are available to help orchestrate every detail throughout the planning process. To learn more, visit our Weddings page<\/a>.<\/p>\n

Is there a Children’s Club?<\/h4>\n

Yes, Montage Healdsburg’s Paintbox is located near our vineyard vines and pools. We offer half-day and full-day sessions for guests ages 5 – 12 to engage in arts and crafts, group games and outdoor recreation activities. To learn more, visit our Family page<\/a>.<\/p>\n\n <\/section>\n <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":90,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2083","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently Asked Questions | Montage Healdsburg<\/title>\n<meta name=\"description\" content=\"Learn more about Montage Healdsburg on our FAQs page, including check-in and check-out times, pet policies, parking, transportation and spa information.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.montage-rc.azds.com\/healdsburg\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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Healdsburg","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.montage-rc.azds.com\/healdsburg\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"blocks_json":[{"blockName":"acf\/hero-slider","attrs":{"name":"acf\/hero-slider","data":{"logo":"","_logo":"field_5d663d2147e22","hero_slide_0_image_slide":15743,"_hero_slide_0_image_slide":"field_5c192ef79fc8c","hero_slide":["image"],"_hero_slide":"field_5c19359faec57","widgets":"[title-widget]","_widgets":"field_5d9dde0ce9057","widget_settings_position":"middle","_widget_settings_position":"field_6368dbbcb7989","widget_settings_title":"Frequently Asked 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We are conveniently located in the heart of Sonoma wine country, with access to Napa Valley just one hour away.\r\n<h4>What is the closest airport? Does Montage Healdsburg offer airport transportation?<\/h4>\r\nMontage Healdsburg is located about 13.5 miles from Charles M. Schulz - Sonoma County Airport (STS). The closest international airports are San Francisco International Airport (SFO), 93.5 miles from the resort and San Francisco Bay Oakland International Airport (OAK), 86.3 miles from the resort.\r\n\r\nWe offer airport ground transportation through our preferred vendor. Please contact our Concierge for arrangements at <a href=\"tel:7072091390\" target=\"_blank\" rel=\"noopener\">(707) 209-1390<\/a> or email <a href=\"mailto:mhb.concierge@montage.com\" target=\"_blank\" rel=\"noopener\">mhb.concierge@montage.com<\/a>.\r\n<h4>Does Montage Healdsburg allow pets?<\/h4>\r\nMontage Healdsburg is a pet-friendly resort. Montage Healdsburg welcomes well-mannered dogs and cats weighing under 45 pounds for a non-refundable fee of $125 per room. A maximum of two pets are allowed. Pets are never to be left unattended in the guestroom or any public areas. Pets are welcome in our outdoor areas, with the exception of any pool, dining, spa or fitness locations and must be on a leash no longer than six feet at all times. Please contact our Concierge at <a href=\"tel:7072091390\" target=\"_blank\" rel=\"noopener\">(707) 209-1390<\/a> or email <a href=\"mailto:mhb.concierge@montage.com\" target=\"_blank\" rel=\"noopener\">mhb.concierge@montage.com<\/a> for more information.\r\n\r\nPets whose sole function is to provide comfort or emotional support do not qualify as a service animal under the ADA and remain subject to the pet agreement and associated fees. For more information, please visit <a href=\"http:\/\/ada.gov\" target=\"_blank\" rel=\"noopener\">ada.gov.<\/a>\r\n<h4>Is parking available at the resort?<\/h4>\r\nMontage Healdsburg offers valet parking as the only on-site parking option. The rate for daytime guest parking is $25 per day and overnight guest parking is $50 per night. Please note that we are unable to accommodate vehicles longer than 28 feet.\r\n<h4>Is there on-site charging available for electric vehicles?<\/h4>\r\nYes, Montage Healdsburg offers 10 complimentary charging stations located in the parking garage.\r\n<h4>Is WiFi complimentary at Montage Healdsburg?<\/h4>\r\nHigh-speed wireless internet access is available for resort guests throughout their stay with our compliments.\r\n<h4>Does Montage Healdsburg have accessible accommodations?<\/h4>\r\nYes, Montage Healdsburg offers ADA-accessible accommodations. To learn more, visit our <a href=\"https:\/\/www.montage.com\/healdsburg\/accommodations\/ada-accommodations\/\" rel=\"noopener\">ADA Accommodations page.<\/a>\r\n<h4>Are extra beds or rollaway beds available?<\/h4>\r\nMontage Healdsburg does not offer extra beds or rollaway beds; however, we do offer cribs and pack and plays for children, as well as our pull-out sofas in select rooms.\r\n<h4>Are cribs available?<\/h4>\r\nComplimentary cribs and pack and plays are available upon request. Please contact our Concierge at <a href=\"tel:7072091390\" target=\"_blank\" rel=\"noopener\">(707) 209-1390<\/a> or <a href=\"mailto:mhb.concierge@montage.com\" target=\"_blank\" rel=\"noopener\">mhb.concierge@montage.com<\/a> in advance for arrangements.\r\n<h4>Does Montage Healdsburg offer a shuttle service?<\/h4>\r\nMontage Healdsburg offers complimentary transportation to and from downtown Healdsburg, as well as our <a href=\"https:\/\/www.montage.com\/healdsburg\/experiences\/cadillac-partnership\/\">Ride and Drive Experience<\/a> with Cadillac. Please contact our Concierge at <a href=\"tel:7072091390\" target=\"_blank\" rel=\"noopener\">(707) 209-1390<\/a> or email <a href=\"mailto:mhb.concierge@montage.com\" target=\"_blank\" rel=\"noopener\">mhb.concierge@montage.com<\/a> for assistance.","_content":"field_5d64de4eb32bc","template":"regular","_template":"field_63749256f9812","padding_top":"medium","_padding_top":"field_642d25af0578b","padding_bottom":"small","_padding_bottom":"field_642d26a20578c","tmc_id":"tmc_6909e10fa530b_block","_tmc_id":"field_650c65b403c86","expiry_date":"","_expiry_date":"field_6397004a6de4f"},"align":false,"mode":"edit","anchor":"general"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":"acf\/html-block","attrs":{"name":"acf\/html-block","data":{"title":"Reservations","_title":"field_5db079da1be3d","subtitle":"","_subtitle":"field_5db079e21be3e","content":"<h4>What time is check-in at Montage Healdsburg?<\/h4>\r\nCheck-in is at 4:00pm at Montage Healdsburg.\r\n<h4>What time is check-out at Montage Healdsburg?<\/h4>\r\nCheck-out is at 11:00am at Montage Healdsburg.\r\n<h4>Does Montage Healdsburg offer early check-in?<\/h4>\r\nMontage Healdsburg offers early check-in based upon request, but it cannot be guaranteed. Please contact our Front Desk prior to your arrival to inquire on availability at <a href=\"tel:7079799000\" target=\"_blank\" rel=\"noopener\">(707) 979-9000<\/a> or <a href=\"mailto:mhbfrontdesk@montage.com\" target=\"_blank\" rel=\"noopener\">mhbfrontdesk@montage.com<\/a>.\r\n<h4>Does Montage Healdsburg offer late check out?<\/h4>\r\nMontage Healdsburg offers late check-out based upon request, but it cannot be guaranteed. Please contact our Front Desk prior to your check-out time to inquire on availability at <a href=\"tel:7079799000\" target=\"_blank\" rel=\"noopener\">(707) 979-9000<\/a> or <a href=\"mailto:mhbfrontdesk@montage.com\" target=\"_blank\" rel=\"noopener\">mhbfrontdesk@montage.com<\/a>.\r\n<h4>What is the resort cancellation policy?<\/h4>\r\nThe cancellation policy at Montage Healdsburg is specific to the reservation booked. To view or modify a reservation, please visit the <a href=\"https:\/\/www.montage.com\/healdsburg\/montage-reservations\/#\/booking\/modify\" rel=\"noopener\">Modify a Reservation<\/a> page using the booking confirmation number and email used at the time of booking, or contact us at <a href=\"tel:7079799000\" target=\"_blank\" rel=\"noopener\">(707) 979-9000<\/a>.\r\n<h4>How can I view my stay summary at Montage Healdsburg?<\/h4>\r\nUpon check-out, the Front Desk will provide guests with a folio and review their stay summary. Please contact our Front Desk team for billing information and folio requests at <a href=\"tel:7079799000\" target=\"_blank\" rel=\"noopener\">(707) 979-9000<\/a> or <a href=\"mailto:mhbfrontdesk@montage.com\" target=\"_blank\" rel=\"noopener\">mhbfrontdesk@montage.com<\/a>.","_content":"field_5d64de4eb32bc","template":"regular","_template":"field_63749256f9812","padding_top":"small","_padding_top":"field_642d25af0578b","padding_bottom":"small","_padding_bottom":"field_642d26a20578c","tmc_id":"tmc_6909e10fa530c_block","_tmc_id":"field_650c65b403c86","expiry_date":"","_expiry_date":"field_6397004a6de4f"},"align":false,"mode":"edit","anchor":"reservations"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":"acf\/html-block","attrs":{"name":"acf\/html-block","data":{"title":"Amenities","_title":"field_5db079da1be3d","subtitle":"","_subtitle":"field_5db079e21be3e","content":"<h4>Does Montage Healdsburg have a resort bar or cocktail lounge on-site?<\/h4>\r\nYes, Montage Healdsburg has a unique resort bar and cocktail lounge, <a href=\"https:\/\/www.montage.com\/healdsburg\/dining\/scout-field-bar\/\" rel=\"noopener\">Scout Field Bar<\/a>.\r\n<h4>How many restaurants are available at the resort?<\/h4>\r\nMontage Healdsburg offers three signature restaurants including <a href=\"https:\/\/www.montage.com\/healdsburg\/dining\/hazel-hill\/\" rel=\"noopener\">Hazel Hill<\/a>, <a href=\"https:\/\/www.montage.com\/healdsburg\/dining\/scout-field-bar\/\" rel=\"noopener\">Scout Field Bar<\/a> and <a href=\"https:\/\/www.montage.com\/healdsburg\/dining\/hudson-springs-bar-grill\/\" rel=\"noopener\">Hudson Springs Bar and Grill<\/a>, as well as our gourmet grab-and-go market, <a href=\"https:\/\/www.montage.com\/healdsburg\/dining\/healdsburg-country-store\/\" rel=\"noopener\">Healdsburg Country Store<\/a>.\r\n<h4>Does Montage Healdsburg offer room service? What are the hours?<\/h4>\r\nYes, Montage Healdsburg offers in-room dining services 24-hours a day. For more information and menus, visit our <a href=\"https:\/\/www.montage.com\/healdsburg\/dining\/in-room-dining\/\" rel=\"noopener\">In-Room Dining page<\/a>.\r\n<h4>Does Montage Healdsburg have a spa? What are the hours?<\/h4>\r\nYes, Montage Healdsburg has a spa at the resort, located across the lobby adjacent to our pools. Open daily from 10:00am - 6:00pm, <a href=\"https:\/\/www.montage.com\/healdsburg\/spa\/\" rel=\"noopener\">Spa Montage<\/a> offers an 11,500 square-foot retreat with an array of beauty and body treatments in a vineyard setting.\r\n<h4>Does Montage Healdsburg have a resort gym or fitness center? What are the hours?<\/h4>\r\nYes, Montage Healdsburg offers extensive wellness facilities located next to <a href=\"https:\/\/www.montage.com\/healdsburg\/spa\/\" rel=\"noopener\">Spa Montage<\/a>. Open 6:00am - 9:00pm, our facilities include an advanced fitness center and studio, as well as a one-of-a-kind Yoga Garden surrounded by vineyards.\r\n<h4>Is there a pool at the resort?<\/h4>\r\nYes, Montage Healdsburg has a family pool and a zero-edge adult pool overlooking the vineyards available to resort guests from 6:00am - 10:00pm. To reserve a private cabana, please inquire on our <a href=\"https:\/\/www.montage.com\/healdsburg\/experiences\/excursions\/#!\/\" rel=\"noopener\">Featured Experiences<\/a> page.\r\n<h4>Does Montage Healdsburg have meeting and event spaces?<\/h4>\r\nMontage Healdsburg offers 25,000 square feet of versatile indoor and outdoor meeting and special event space that accommodates parties of up to 300 guests. To learn more about our space, visit our <a href=\"https:\/\/www.montage.com\/healdsburg\/gatherings\/meeting-space\/\" rel=\"noopener\">Meetings & Events page<\/a>.\r\n<h4>Can I have my wedding at Montage Healdsburg?<\/h4>\r\nMontage Healdsburg offers an array of indoor and outdoor venues with vineyard views to set the stage for a truly unforgettable wedding experience. Our team of event specialists are available to help orchestrate every detail throughout the planning process. To learn more, visit our <a href=\"https:\/\/www.montage.com\/healdsburg\/gatherings\/weddings\/\" rel=\"noopener\">Weddings page<\/a>.\r\n<h4>Is there a Children\u2019s Club?<\/h4>\r\nYes, Montage Healdsburg\u2019s Paintbox is located near our vineyard vines and pools. We offer half-day and full-day sessions for guests ages 5 - 12 to engage in arts and crafts, group games and outdoor recreation activities. To learn more, visit our <a href=\"https:\/\/www.montage.com\/healdsburg\/experiences\/family\/\" rel=\"noopener\">Family page<\/a>.","_content":"field_5d64de4eb32bc","template":"regular","_template":"field_63749256f9812","padding_top":"small","_padding_top":"field_642d25af0578b","padding_bottom":"small","_padding_bottom":"field_642d26a20578c","expiry_date":"","_expiry_date":"field_6397004a6de4f","tmc_id":"tmc_6909e10fa530d_block","_tmc_id":"field_650c65b403c86"},"align":false,"mode":"edit","anchor":"amenities"},"innerBlocks":[],"innerHTML":"","innerContent":[]}],"_links":{"self":[{"href":"https:\/\/www.montage-rc.azds.com\/healdsburg\/wp-json\/wp\/v2\/pages\/2083","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.montage-rc.azds.com\/healdsburg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.montage-rc.azds.com\/healdsburg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.montage-rc.azds.com\/healdsburg\/wp-json\/wp\/v2\/users\/90"}],"replies":[{"embeddable":true,"href":"https:\/\/www.montage-rc.azds.com\/healdsburg\/wp-json\/wp\/v2\/comments?post=2083"}],"version-history":[{"count":7,"href":"https:\/\/www.montage-rc.azds.com\/healdsburg\/wp-json\/wp\/v2\/pages\/2083\/revisions"}],"predecessor-version":[{"id":20144,"href":"https:\/\/www.montage-rc.azds.com\/healdsburg\/wp-json\/wp\/v2\/pages\/2083\/revisions\/20144"}],"wp:attachment":[{"href":"https:\/\/www.montage-rc.azds.com\/healdsburg\/wp-json\/wp\/v2\/media?parent=2083"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}